Andreas Höhne
Terms & Conditions
1. General Terms and Conditions
Scope of Application
These General Terms and Conditions apply to all coaching and consulting services provided by
Andreas Höhne
Systemic Consulting, Body Presence and Sound
Hans-Carossa-Str. 16
94405 Landau an der Isar
Germany
to private individuals and businesses.
Description of Services
The services offered include systemic consulting for personal and professional development, practices for cultivating body presence, singing bowl sessions, and energy-based practices.
Consulting and coaching are free, active, and self-responsible processes. No specific outcome or success can be guaranteed. The services do not constitute medical, psychotherapeutic, or therapeutic treatment and do not replace such treatment.
Formation of the Contract
A coaching agreement is concluded when an appointment is arranged (e.g. by email, telephone, or online booking) and subsequently confirmed.
Fees and Payment Terms
The fee is based on the service agreed upon or on the pricing stated on the website.
Unless otherwise agreed, the fee is payable after the session or upon receipt of the invoice, without deduction, within 14 days.
Appointments and Cancellation
Agreed appointments are binding. The cancellation policy published separately shall apply.
Confidentiality
All information discussed in the course of coaching will be treated confidentially. Information will only be disclosed to third parties with the client’s explicit consent or where required by law.
Client Responsibility
Coaching is a process of personal development and reflection. The client bears full responsibility for their own decisions and actions during and after the coaching process.
Liability
The coach’s liability is limited to cases of intent and gross negligence, insofar as legally permissible. No liability is assumed for decisions or actions taken by the client.
Final Provisions
Should any provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
The law of the Federal Republic of Germany shall apply.
2. Cancellation Policy for Sessions
Agreed appointments are binding.
An appointment may be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment.
For cancellations made less than 24 hours before the appointment or in the event of a no-show, the full agreed fee may be charged.
If an appointment has to be cancelled by the coach for an important reason, an alternative appointment will be offered. Any fees already paid will be fully refunded in this case.
This policy applies because each appointment is reserved exclusively for the respective client.
3. Right of Withdrawal for Online Bookings
Consumers generally have a statutory right of withdrawal of 14 days.
When booking a coaching session that is scheduled to take place within this withdrawal period, the client expressly agrees that the service may be provided before the withdrawal period has expired.
By giving this consent, the client’s right of withdrawal expires once the service has been fully performed.
4. Confidentiality
The consultant undertakes to treat all information discussed in the course of the sessions as confidential.
Information will not be disclosed to third parties unless the client has given their explicit consent or disclosure is required by law.
This confidentiality obligation shall continue to apply after the collaboration has ended.
5. Consulting Disclaimer
None of the consulting services or sessions I offer constitute medical, psychotherapeutic, or therapeutic treatment, nor are they intended to replace such treatment.
No diagnoses are made and no promises of healing or therapeutic outcomes are given. Participation in consulting and coaching is voluntary and undertaken at the client’s own responsibility.
The content and methods are intended for personal reflection, orientation, and development in either a professional or private context.
If you are experiencing physical or psychological health concerns, please consult a doctor, psychotherapist, or another appropriately qualified professional.
Coaching and consulting require a normal level of psychological and physical resilience.